How to Order

SeraCare requires a purchase order for all items to be billed to your account.

Please include:

• all order specifications
• purchase order number
• shipping/billing addresses and contacts
• catalog number
• product name/description
• quantitiy ordered
• delivery date requirements

To avoid duplicate shipments, confirming orders must be clearly marked "Confirming Order - Do Not Duplicate".

We are available to answer your questions, Monday through Friday, from 7:30 a.m. to 5:30 p.m.

Credit Card Purchase

SeraCare will gladly accept credit card purchases through Visa, Mastercard or American Express. Please provide the cardholder's name, credit card number, and expiration date, with the order detail to expedite the ordering and delivery process.

Sales Order Acknowledgement

With each purchase order received, a sales order acknowledgement will be forwarded by fax or e-mail to our customers for review. This correspondance includes: invoice and delivery addresses, purchase order number, lot specific product information, pricing and delivery schedule.

Terms of Sale

Terms of sale are net due 30 days from the date of invoice. Prices are FOB shipping point. For a complete listing of terms and conditions regarding quantity, pricing, applicable taxes, delivery, discrepancies and cancellation policies, please contact our Customer Service Department. A stocking fee will apply for orders returned or cancelled.

Returned Goods Policy

Due to the sensitive nature of some of the products manufactured and sold by SeraCare, we are unable to accept return of material purchased and shipped, without prior authorization. The quality of the products maybe compromised in the return shipping process.

Technical Support

When contacting SeraCare Technical Support, please be ready to provide all relevant information to help us answer your questions.